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Return & Refund Policy 

Return & Refund Policy 

Customers might be unsatisfied with their order for a number of reasons it arrived damaged, they ordered the wrong size, or it simply didn’t meet their expectations. Alternatively, many buyers will purchase multiple versions of the same item.

Return & refund request on the OKAYPIA website if the product is damaged, defective, incorrect, mismatched or incomplete at the time of delivery. This request must be made within 3 days. OKAYPIA will resolve this product issue within 14 days.

For issues related to electronic equipment and mobile phones after use or after the return policy period, please check whether the product is covered by seller's warranty or brand warranty. For more information on warranty claims, please refer to the manufacturer's warranty policy.

If our esteemed customer wants to complain about any product then he has to make a video while opening the product and submit the complaint along with the video then the complaint will be accepted.

For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.

Valid reasons to return an item

Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)

Delivered product is incomplete (i.e. has missing items and/or accessories)

Delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)

Delivered product is does not match product description or picture (i.e product not as advertised)

Delivered product does not fit. (i.e. size is unsuitable)


Conditions for Returns

The product must be unused, unworn, unwashed and without defects. For fashion products, products can be tried on to see if they fit. It will still be considered unknown.

with proof if the product is damaged by you, you will have to pay a penalty if you complain.

The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories. In addition to all these equipment’s, all items accompanying the product must remain intact.

NOTE: To avoid delay in your return, keep all information documents accompanying your product and cooperate with us by providing accurate information.

Collect the receipt for future reference.

Okaypia online market place is always be with you.